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AAA Car Care Plus - Evergreen Park complaints

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9154 South Western Avenue
Evergreen Park, IL 60805 | Get Directions

(708) 459-6777

http://www.aaa.com/carcareplus

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AAA Car Care Plus - Evergreen Park closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AAA Car Care Plus - Evergreen Park

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3/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

2/17/2023

Went in for a oil change I stated I saw an oil spot on the ground upon backing my car out to Eugene the technician at AAA Car Care center he stated that it should not be something I should worry about because of my high mileage and That Hyundai 's are known for oil leaks so I stated so I'm good Eugene stated again yes you are good. So now months later I'm stuck with a $2300 bill. Because of negligence of someone's that is a trained certified technician. Resolution Sought Take responsibility for the bill. I need my car because I'm disabled and I need my vehicle for daily therapy.

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