Complaints for AAA Credit Service Collection Agency in Anaheim, CA

520 North Brookhurst, Suite 204
Anaheim, CA 92801 | Get Directions

http://www.aaacollectionagency...

8:00 a.m. to 6:00 p.m. Monday - Friday

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company is attempting to collect on a debt not owed or will not provide proof of debt. Other customers complain of poor customer service and in some cases that company representatives hang-up on them. ~~The company responds to some complaints by sending proof of debt or providing explanations of the debt or directing consumers to the original creditor. In a few cases the company deleted the debt from the customer's credit report.

Complaint Closing Statistics

0 complaints against AAA Credit Service Collection Agency closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

AAA Credit Service Collection Agency complaints