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AAA Disposal Service complaints

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31103 East Blue Mills Road
Buckner, MO 64016-9111 | Get Directions

(816) 650-3180

https://www.aaadisposal.net/

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Total Amount in Dispute:
$24.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against AAA Disposal Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against AAA Disposal Service

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3/10/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/26/2022

We pay AAA trash disposal $56 every other month to pick up our trash, we are not getting the service we pay for. When we call to find out why our trash was missed being picked up again it always one excuse after another, I have ask for a credit a couple of different times and this company refuses to credit for missed week/s of missed pick ups we are always told that "they will pick up the extra at next pick up". This is not just an issue with our household or street is a wide range of locations, Bates City, Odessa, Oak Grove Mo and that is just three areas that I am aware of. Our trash cans are VERY OVER FULL and most likely now have been gotten into by wild critters and dogs/cats in the neighborhoods. The local Facebook community pages are full of people wondering why "trash was missed again this week" some post that I have seen people haven't had trash picked up for weeks in a row. This is getting old and is very irritating and something needs to be done with this business. We as customers are expected to pay our bills for this service but we are not getting the service we pay for. Please help us get this issue resolved. Resolution Sought Refund for missed pick-ups

Company Response

2/28/2022

Our response is the same as submitted to her complaint via the BBB. While I appreciate her addressing others we will only discuss 1 customers account that is specifically calling or submitting claims. What is addressed on social media does not always represent or time current data.

6/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $23.71 Amount Settled: $0.00

Customer Complaint

6/4/2021

The trash is not getting picked up weekly. I am being told the driver can't be contacted. The trash is put out the night before pick up and for 2 weeks it was not picked up. I have a several bills with different amounts I applied $100 in March a payment of $32 in May. If the reason is not payment why is my trash not being picked up on time every week as well as the bills being better explained Resolution Sought My trash to be picked on on the assigned day every week.

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