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AAA Gilbert Branch complaints

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2786 South Santan Village Parkway
Gilbert, AZ 85295 | Get Directions

(480) 812-8500

http://www.mwg.aaa.com/agent-o...

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Total Amount in Dispute:
$750.00

Total Amount Settled:
$750.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against AAA Gilbert Branch closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AAA Gilbert Branch

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3/2/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $749.50 Amount Settled: $749.50

Customer Complaint

2/28/2022

We are Canadian citizens. We authorized the purchase of a vacation package from AAA Arizona Travel. Included with the package was a Travel Protection Plus insurance policy valued at USD $249.98. In addition, the AAA Arizona Travel Agent charged a $500 deposit to our VISA Card. Total: $749.50. We questioned the Travel Agent regarding the cancellation insurance. The Travel Agent assured us that: ["You have a travel protection plan where you can cancel for ANY reason and get future travel credits. If you cancel you will lose the $249.98 and $500 will be kept as a future credit." The travel insurance document advised that the plan is only available to US and Puerto Rico residents. We are NOT U.S. residents. Therefore, the USD $249.98 could NOT have been correctly applied for the purchase of the Insurance policy. The Agent's offer to withhold the USD $249.98 portion of our deposit was NOT valid. Similarly, withholding the $500 balance of the deposit for future credit was also NOT valid since the entire transaction and our agreement to place the deposit was based on the supposition that Travel Insurance would be a component of the vacation package. Please help. Resolution Sought Refund of $749.50.

Company Response

3/2/2022

Per consumer emailed: The company agreed to refund our money, in full.

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