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AAA Kentucky Automobile Club complaints

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321 Whittington Parkway
Louisville, KY 40222-4934 | Get Directions

(502) 425-7885

http://www.aaa.com/office/loca...

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AAA Kentucky Automobile Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AAA Kentucky Automobile Club

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3/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

2/21/2023

I purchased a battery from AAA July 11, 2022....the battery won't hold a charge...since I'm no longer a member they won't give me a new battery they told me I have to purchase a battery and wait 4 to 6 week to get my money. I'm 77 years old and don't have money right now and I need my car to get to a part time job..I canceled my membership because I purchased Carshield and my car insurance both provide roadside service so there is no need for me to have 3 road side services. I feel as a courtesy they should send me a new battery because the battery is less than a year old and has a 36 month warranty. Resolution Sought Replace the battery and honor the warranty.

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