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AAA Michigan complaints

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1 Auto Club Drive #1
Dearborn, MI 48126-4213 | Get Directions

(313) 336-1234

http://autoclubsouth.aaa.com/?...

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AAA Michigan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AAA Michigan

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4/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

1/26/2024

I have a membership, when using it for a dead car battery an associate came out. This associate failed to charge the battery & left. I called again to have someone else come out & no one came out. I called AAA & was told they were backed up & would get to me when they could. I called AAA about this request over 6 times including calls from my father. After a no show, no call, or text from anyone, 4 days later I had to order a car battery charger & pay myself. In which me & my 18 year old daughter got the car started ourselves. When I went back into the AAA app they had cleared my request without no contact or attempt to come out. I would like to be reimbursed for having to purchase this car starter when there's a membership with AAA being spent on. I could not use my vehicle nor take my child to school, or shop for groceries or pick up prescriptions needed, etc…. This was a huge inconvenience & not customer service I would think I'm paying for. Resolution Sought I would like to be reimbursed for the car starter that I needed to purchase as a result of AAA not abiding by what the membership entails, thank you.

Company Response

3/26/2024

The information is insufficient to identify the claim record. Please give us as much of the following information as is available to you: Full name of our policy holder, address of our policy holder, our claim number or our policy number. Please supply us the claim number.

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