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AAA Northeast Insurance complaints

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70 Royal Little Drive
Providence, RI 02904 | Get Directions

(800) 222-4242

https://northeast.aaa.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AAA Northeast Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AAA Northeast Insurance

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8/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/1/2022

On Monday, July 18, 2022 I called for road service (in Bergen County, NJ, where I live) – I thought that my battery needed a jump. Turned out that the battery was dead. The technician who told me this was courteous enough. He asked me if I would like to buy a new battery from AAA; I said yes. He took a battery out of his truck, and it did not fit. He was perplexed. He stated that there was only one kind of battery for a Honda, new or old. He owned one himself. I asked him if he had never seen an old Honda with a new battery. He said yes, but the car had been modified. Next day, called my mechanic who makes house calls. He went and picked up a Honda battery from the dealer and installed it in two minutes. I called the service dispatch line to complain about the incorrect information from the tech; it was sympathetically received. Informed that I should call AAA customer service at 800-291-8022. I tried over two days. I waited on the phone for nine minutes and then 22 minutes. I also left two voicemails with a callback number. No one has contacted me. Their "customer service" doesn't exist, apparently outside of road service and in-office services. Resolution Sought A conversation (not a letter) from a high-up management (like a regional VP) about why there is no mechanism to complain and how they will address their techs giving out incorrect info (thereby stressing out their customers).

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