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AAA Northern California, Nevada & Utah complaints

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1277 Treat Blvd. Suite 1000
Walnut Creek, CA 94597 | Get Directions

(415) 565-2011

http://www.westernunited.com

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Total Amount in Dispute:
$577.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against AAA Northern California, Nevada & Utah closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against AAA Northern California, Nevada & Utah

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1/4/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

Yes I called AAA insurance to make my monthly payment the system told me no payment due at this time generally it will say you owe a minimum payment due and the amount however I was in an accident rear ended and the person that hit me flee from the scene the attending office advised me to report my accident upon doing so the adjuster told me I wasn't insured I have a over lap in insurance because of AAA insurance I called and payed my minimum and was reinstated but now I have a over lap and Nevada has the highest in the country I believe AAA needs to be responsible for there system making the error. Resolution Sought To have AAA contact the DMV and take care of my fine make them responsible for there system errors.

10/12/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

9/12/2022

I was wrongly hit by there party they told me that they will take full responsibility for the crashes and tried too offer me 1,300 dollar. also I went to the hospital from the car crash witch I have back and legs problems from my fore arm was burn for the air bag and the car got total out it's just not right how they treat me Resolution Sought I would like to sue they company

Company Response

9/29/2022

It is always unfortunate when we are unable to reach an amenable settlement with our customers. A review of this file shows that we attempted to secure authorizations to help resolve this matter with the complainant but he did not return them. The complainant opted to provide us with copies of his medical records directly and we have extended a settlement offer. At this time, the complainant has retained legal counsel and we will continue to attempt to resolve the matter.

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