Complaints for AAA Spa Depot in Sherman Oaks, CA

4515 Van Nuys Blvd. Suite 302
Sherman Oaks, CA 91403 | Get Directions

(800) 900-0987

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of concerns, including non-delivery of ordered products, missing accessories, products arrive damaged, or receipt of the wrong product. A few customers complain the company fails to issue refunds for products returned due to damage.

The company generally responds to complaints by offering explanations for their failure to deliver and issuing the appropriate refunds or sending the correct product, along with a free gift for the inconvenience. In some cases, the company disputes the customer’s allegations regarding defective products, stating the customer did not report the alleged damage within 48-72 hours in accordance with their policy or by claiming the customer caused the damage to the machine by improper use. In a few cases, the company offered to repair or replace the defective products.

Complaint Closing Statistics

0 complaints against AAA Spa Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

AAA Spa Depot complaints