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AAMCO Claymont, DE complaints

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3111 Philadelphia Pike
Claymont, DE 19703 | Get Directions

(302) 246-1214

http://www.aamcoclaymontde.com

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Total Amount in Dispute:
$2,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AAMCO Claymont, DE closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AAMCO Claymont, DE

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6/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

5/14/2026

I took my car to Amoco for a low coolant light. They did the diagnostic and said they replaced my radiator. Couple days later the same low coolant light came back on. I call them and told them and they said bring it back and they will check it again. They checked it again and said that it was another issue. They replaced call that lines and hoses in crossover pipe and charge me $1306.29. The first repair for the radiator they charge me $1366.63. A few days later, the same check coolant light came on again so I called and told them when I had time I'll bring it back again. They checked it and said that all the pressure was holding, and there was no issues. The light continued to come on in the car overheated so I took it back now they telling me that I have to replace the head gaskets. I think that this is unethical to do diagnostic repairs and don't repair the problem correctly and still want to keep charging me for other things. Resolution Sought To help me recover my money that I pay them for a job that they did not take care of

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