Aamco Corporate Headquarters complaints

On or about 5-1-2025 I brought my 20014 Chevy Silverado to Aamco located at 4730 GA Highway 20 Sugar Hill GA 30518. After evaluating the truck, they determined it needed a new transmission. The milage at that time was 178,923 (INVOICE I140640) I had to rent a car for over a week at my own cost. The total cost was $7,323.39 and after my warranty, I paid $2,857.77 out of pocket. On 7-19-2025 while in Zanesville OH, I started having transmission issues again and took it to Aamco located at 765 Linden Avenue Zanesville OH 4370. After evaluating the truck that shop determined the transmission needed to be replaced again. The milage at that time was 184,679. (INVOICE J151700) I had to rent another car for over a week. After getting my truck back and driving it less than 24 hours, the new transmission was doing the same thing. I called Aamco Customer Complaint and spoke with Jacqueline. She contacted the shop, and I took the truck back. That shop replaced the transmission system for a third time, and I had to rent another car to get to and from work. When I picked the truck up and drove it, the transmission had a Squawk and shutter. I contacted the shop and he had me bring it by and had his tech put 2 tubes of Lube Gard Instant Shudder Fix and said to see how that works. On or about November 4th, 2025, I started having issues with the transmission yet again, I contact J Jacqueline at Customer Complaints, and she suggested that I reach out to Mike from the Sugar Hill lo Resolution Sought The entire $7,323.39 Refunded or my truck fixed properly and returned to me within 7-days

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I am writing to formally express my dissatisfaction with the service I received at your Norristown location on January 31, 2025. On this date, I picked up my 2011 Volkswagen Jetta TDI from your facility at approximately 11:00 AM after paying $5,419.85 for the repair services performed on my vehicle. Unfortunately, within approximately three hours of leaving your shop, a yellow warning light appeared on my dashboard, and my car experienced a significant reduction in engine power. Concerned about this issue, I immediately returned to your location and reported the problem. After running diagnostic tests, your employees informed me that there was a leak in the manifold gasket at the top of the engine. This issue was not present before I brought my vehicle to your shop. I communicated my concerns to your employees and Dan, the store manager/owner, but was met with dismissiveness. I was informed that this problem was unrelated to the work performed, even though my vehicle exhibited no such issues before service. Your only proposed resolution was for me to leave the car for further diagnosis, with the expectation that I would receive a new estimate for additional repairs. This response is entirely unacceptable, given that I had just paid a substantial amount for service and expected my vehicle to be in proper working order upon completion of the repairs. Resolution Sought Please rectify this issue by repairing my car.

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