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Aamco Corporate Headquarters complaints

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201 Gibraltar Road, Suite 100
Horsham, PA 19044 | Get Directions

(800) 523-0401

http://www.aamco.com

Monday - Friday.........8:00am - 5:00pm
Saturday................8:00am - 12:00pm

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Total Amount in Dispute:
$31,718.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

11 complaints against Aamco Corporate Headquarters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

11 complaints against Aamco Corporate Headquarters

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3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,966.19 Amount Settled: $0.00

Customer Complaint

2/7/2024

Location in Libertyville IL first ordered the incorrect transmission for the replacement. Then when they did get the correct one installed the Labor on the invoice doubled from the previous promised amount. On top of that the car broke down less then 24 hours later and the shop said it was fine when it left so this is our problem, if we can get it over there they will look at it when they can. When we asked for the serial number, or any information on the transmission, we were told they don't document that because people don't ask for that. We did because we noticed it's not in the paperwork. Now we have a car that's bricked, they won't fix, won't refund and have no information on the supposed replacement transmission. Oh plus we need to pay off $2,400 of the $4,966 within 90 days or that loaned part will have exorbitant interest added making that alone $5k. Resolution Sought I either want them to fix it or give our money back since there is no actual proof the transmission was replaced.

1/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/7/2023

Aamco N Decatur, Ga , joe the store manager failed to keep me informed pertaining to my vehicle. He has change the completion date four times. When I think the vehicle is ready to be pick up, he says, he is waiting on another part. I have a family of five and this is the only , mode of transportation I have. Resolution Sought fix and return my vehicle right away.

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