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A&J Appliance, LLC complaints

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4516 South Irby Street
Effingham, SC 29541 | Get Directions

(843) 230-3190

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A&J Appliance, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A&J Appliance, LLC

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7/13/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

5/26/2021

They sale used junk that's patched. So you can get it home very rude when asked for refund and was told it was mine the second the money is in her hands Resolution Sought Replace the washer I purchased broken

Company Response

7/1/2021

We are a used junk store. All of our junk that's purchased comes with a 30 day warranty. All warranty issues has to come back for repairs. The older junk for the $300.00 price range are older and has rust & etc. If we cant patch the junk for the 30 days warranty we will gladly replace it with more junk. It has to come back to repaired. Receipt tell then what to do when they buy the Junk.

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