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A&J Remodeling LLC complaints

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142 Rutherford B Hayes Circle
Jackson, MS 39213 | Get Directions

(601) 522-9091

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A&J Remodeling LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A&J Remodeling LLC

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7/27/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

7/11/2022

We have a contract with him Undrey Jones and we wanted him to a add on he started out ok, but then he started missing days to come work and then started asking for money to pay his employees and then he half did the work, and he was not finished by the contract date which started at 5 /16 to 6/16 and then he just stop coming all together and now we have roof leaks gaps and the floors, but he claimed to be a professional and we have pictures as proof, he has ripped other people off in Bassfield as well we just don't want no one else to get scammed like we did n he gave us Receipts with no dates n some looks like it was washed away if u want us to send pics we will he claimed to b n business for 16 years. Resolution Sought Don't want nobody else to get scammed like we did do what ever it takes for him not to do anyone else like this.

Company Response

7/14/2022

I had contract with Mr. Griffith to do an add on to his house. I worked for approx 3 weeks, only needed one day to finish once he had the materials. On Saturday 6.18, Mr. Griffith was to go pick up baseboards and flooring materials so I could finish the job and he was to contact me to let me know he had done so. I would go finish the job then. No call no text Saturday or Monday. Monday night he started texting saying I did not show and he did not want me to come back. job done. Text said he changed locks that I could toss key he had given me. I told him fine, and I will just come get my trailer. He still owes me $3,000 on contract. Went to police to get escort to retrieve trailer and it is not there. So in addition to owing on the contract, he has stolen my trailer. I am filing a police report on the trailer, and would like my final payment please. Mr. Griffith is in breach of contract, not me. It is not my fault he did not contact me as was supposed to and as a result violated our contract. He is the wrong, not me.

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