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A&N Professional Remodeling, LLC complaints

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3956 Diamond Court
Indianapolis, IN 46254 | Get Directions

(317) 440-8153

https://a-n-professional-remod...

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Total Amount in Dispute:
$450.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A&N Professional Remodeling, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A&N Professional Remodeling, LLC

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6/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $450.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

This company was hired to strip, clean and stain our deck. We paid a $450 deposit via check which was cashed. Some workers came to the house and power washed roughly 5 of the deck for about 1.5 hours, cause damage to part of that part of deck and then left. The company has made no effort to repair the damage, finish the job or return our deposit. Three weeks ago we were told a refund was sent out to us , but it has not been received and they are not responding to our inquiries about the status of the refund. Resolution Sought Return the full deposit of $450.

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