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A&P Automotive complaints

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420 Twain Curve
Montgomery, AL 36117 | Get Directions

(334) 271-2141

http://www.aandpautomotive.com

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Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A&P Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A&P Automotive

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9/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

8/11/2022

I bought a 2013 Dodge Callenger from A and P auto but it stayed running for a little while so I called them and told about the problems that were going on so they told me bring it back. I took it back and they said they fixed it. So I pick it up then it start running hot so they told me to drive the car back back I didn't I had it towed to them the keep my car for a while and called and said they can't fix it I have to take the car to the dodge dealer but I bought the car from them I also got the warranty with them on to my car payment of $420.00 a month but it in finance through guardian credit union the warranty they told me was not right. So I called guardian credit union and they told me another name please help me look like I am just an old lady being taken advantage of. Resolution Sought I would like for them to trade the car in and give me a better running automobile and give me the correct warranty name on my vehicle and stop giving me the run around.

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