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A&S Catering LLC complaints

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3137 Victory Blvd.
Staten Island , NY 10314 | Get Directions

(718) 983-7500

http://www.sicatering.com

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Total Amount in Dispute:
$11.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A&S Catering LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A&S Catering LLC

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3/9/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $11.00 Amount Settled: $0.00

Customer Complaint

2/3/2023

They have a board posted with price but those prices are not the prices you pay when purchasing your food. I ordered a hero which is posted at $9. 00, they gave me a roll and charged me $11.00. Meanwhile there is no price for a roll on the board. I tell the person I ordered hero and that's not the price she proceeds to tell me those prices are wrong but those are the prices the customer sees. It's false advertising because then your charging customers different prices. Resolution Sought I want my money back.

Company Response

2/27/2023

Company states; Are menus are up to date and state that prices are subject to change without notice. In addition, at point of sale the customer is informed of the price and can choose to cancel the order. It is really unreasonable to expect that a business can keep all prices update as prices are constantly increasing in our industry. Thank you, Management

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