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A&W Sanatation, Inc. complaints

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PO Box 339
Ansted, WV 25812-0339 | Get Directions

(304) 658-5813

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Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A&W Sanatation, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A&W Sanatation, Inc.

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6/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

5/22/2024

This trash company has been harassing me for months over where my car is parked, and claiming they can't get their trash truck through. I have lived in this house for 6 years now, and I'm parked where I have parked for the past 6 years. When you call the company, their voicemail states that they have new drivers in the Gauley Bridge area. We live in a smaller area with 1 lane roads, and I'm confused why they bring a giant semi down my dead end road, and take a smaller truck everywhere else in my area. This morning, they didn't pick up my trash, and they didn't pick up anyone else's trash on my road either. It's to the point that one of these neighbors was taking photos of my car this morning, and I walked out and spoke with him. Police officers have been called to my home by A&W sanitation, and now neighbors are taking photos of my car. I'm just unsure why it's suddenly an issue after 6 years. Resolution Sought Hire more experienced drivers and bring the same small truck that they use in other places in Gauley Bridge, WV. Also, maybe don't discuss other customers issues with other customers so I'm not having photos taken of my personal property.

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