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AAPC complaints

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2233 South Presidents Drive., Suite F
Salt Lake City, UT 84120 | Get Directions

(800) 626-2633

http://www.aapc.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AAPC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AAPC

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11/25/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

11/1/2021

I enrolled in AAPC's online coding course last September, 2020. I realized in October after looking through the courses this is not what I wanted to do and was given another opportunity to work from home and spend time with my granddaughters and daughter that live 1300 miles away. I did not ask to cancel the course until February, 2021 due to my husbands mother and step father contracting covid and then my husbands father died from it in November! I had emailed AAPC numerous times to cancel my loan and keep what they deemed necessary for fees, books, online courses, etc but each time I was told I was past the 30 day cancel cutoff! After looking at complaints on BBB such as mine and AAPC either cancelling or refunding some $ to customers I advised AAPC of this but got the same response back as other times with I was past the 30 days! Through November I have paid $1735.72. I just want the course cancelled and payments to stop coming out each month and a refund of some of the $ I have already paid! Resolution Sought Stop the course and payments coming out of my checking and a refund!!

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