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Aaron's, Inc. complaints

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400 Galleria Parkway #300
Atlanta, GA 30339 | Get Directions

(877) 607-9999

http://www.aarons.com

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Total Amount in Dispute:
$245,968.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

56 complaints against Aaron's, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
8	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
46	Unanswered

56 complaints against Aaron's, Inc.

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3/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/11/2025

Went into Aarons at the Dixie Hwy location on January 25th and was greeted by General Manger. We completed a application and submitted a request to rent a refrigerator. All was well. The general manager help us pick out the refrigerator and set up delivery for the following Saturday which would have been February 1st. The day comes and I called the store. They were completely unaware of my order or delivery. Waited on the phone for over 15 minutes. A lady named ally told me that the GM did not put any details of my order in and they were unaware of my order and delivery but my delivery is scheduled to be delivered between 12-5. At 5:40 pm I called the store back because my fridge had not been delivered. They again didn't know who I was or what I ordered. They were completely unaware of anything. Then was told very rudely that I would have to schedule for a delivery because there were no details ever of my order or delivery. So I had to schedule for a week later. I did so. I tried calling to speak to GM who had originally waited on me but no avail. I also contacted customer service to file a complaint. I was told the regional manager would contact me with in 24 hrs. No one called. When it was finally my new delivery date I received my fridge. But was extremely damaged with scratches and dents. Again I tried contacting both the GM and Regional manager again. Filed 2 complaints total as well as numerous calls. I still have no resolution. Resolution Sought Rectify the situation by assessing the damage done and fully compensating for their poor customer service and business fails.

2/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

1/21/2025

Have been trying to resolve an issue with this company for over a year only to be met with hostility and poor management. I continue to call corporate office only to be told someone will get in touch with me within 24-48 hours here we are a year later and still no calls from upper management also when called to process a payment they are putting payments to other people's accounts and then threaten you for additional payments Resolution Sought Needs new management and my items back

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