Complaints for AARP Foundation in Washington, DC

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

7 complaints against AARP Foundation

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2/3/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/16/2025

They renewed my membership with a credit card that I didn't give them. They aren't telling me how they received the information. Their fraud department told me that the card is on file for January of 2024, which is impossible, because the card was just issued in October of 2024. Resolution Sought Tell me how they received my information since I didn't give it to them

Company Response

1/22/2025

At the request of Ms. Jelemensky, a refund of $16.00 was issued on January 13, 2025. The refund will be generated back to her original payment method. The refund timeframe can vary depending on her financial institution. Ms. Jelemensky is no longer enrolled in automatic renewal and her AARP membership has been canceled. We apologize for any inconvenience experienced by Ms. Jelemensky. If she has any further questions, she can contact me directly at (562) 452-9859, and it would be my pleasure to assist her further. If more convenient, she may also send an email to [email protected] or mail to the following address: AARP Consumer Care Ombudsman Team, 601 E Street, NW, Washington, DC 20049. We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely, Magda Castro Consumer Care Ombudsman [email protected]

5/13/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/12/2024

AARP Expedia supervisor, Tasmeir, refused to assist me with booking a flight! 16 agents from the above mentioned company refused to book a flight. And now they call back on different phone numbers and then hang up after one ring! Terrible customer service!!! Resolution Sought Apology from AARP/Expedia.

Company Response

4/30/2024

Apr 30, 2024 Attn: Business Consumer Alliance (BCA) Representative Re: Ms. Zlomke Dear BCA Representative: This is in response to a recent complaint to the Business Consumer Alliance, filed by Ms. Zlomke. The issue is regarding Expedia and Ms. Zlomke's challenges in making new flight reservations. This complaint has been referred to us for investigation and response. Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access Ms. Zlomke's records with Expedia to address her concerns. To assist, we forwarded the complaint on behalf of Ms. Zlomke to Expedia's Escalations Team to have a thorough review and investigation completed. Expedia's Escalations Team has informed AARP that they attempted to reach Ms. Zlomke in April by phone to assist. However, when they tried calling Ms. Zlomke, their number was unfortunately blocked on the receiving end. Expedia was therefore unable to complete the call to Ms. Zlomke, as the number was blocked. Expedia further advised that, as they were unable to reach Ms. Zlomke by phone, they instead attempted to reach Ms. Zlomke via email, also in April. In their email, Expedia requested that Ms. Zlomke provide them with the details of the flight she wanted to book, or else a best callback number with the preferred time so they could further assist her. As they did not receive a reply, Expedia sent a number of follow-up emails to Ms. Zlomke. Expedia has informed us that they have not yet heard back from Ms. Zlomke via email. If Ms. Zlomke wishes to discuss potential travel options with Expedia, we would encourage her to contact Expedia directly for assistance. She can reach Expedia and the AARP Travel Center directly over the phone by calling 1-800-675-4318. Alternatively, if preferable, she may visit their website online at https://www.expedia-aarp.com/. We hope this information is helpful. We apologize for the inconvenience Ms. Zlomke has experienced. Member Relations AARP Services, Inc.

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