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AARP Foundation complaints

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601 East Street Northwest
Washington, DC 20049 | Get Directions

(888) 687-2277

http://www.aarp.org

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7am - 11pm (EST)

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Total Amount in Dispute:
$2,504.00

Total Amount Settled:
$0.00

Complaint Experience

83%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

12 complaints against AARP Foundation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

12 complaints against AARP Foundation

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5/13/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/12/2024

AARP Expedia supervisor, Tasmeir, refused to assist me with booking a flight! 16 agents from the above mentioned company refused to book a flight. And now they call back on different phone numbers and then hang up after one ring! Terrible customer service!!! Resolution Sought Apology from AARP/Expedia.

Company Response

4/30/2024

Apr 30, 2024 Attn: Business Consumer Alliance (BCA) Representative Re: Ms. Zlomke Dear BCA Representative: This is in response to a recent complaint to the Business Consumer Alliance, filed by Ms. Zlomke. The issue is regarding Expedia and Ms. Zlomke's challenges in making new flight reservations. This complaint has been referred to us for investigation and response. Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access Ms. Zlomke's records with Expedia to address her concerns. To assist, we forwarded the complaint on behalf of Ms. Zlomke to Expedia's Escalations Team to have a thorough review and investigation completed. Expedia's Escalations Team has informed AARP that they attempted to reach Ms. Zlomke in April by phone to assist. However, when they tried calling Ms. Zlomke, their number was unfortunately blocked on the receiving end. Expedia was therefore unable to complete the call to Ms. Zlomke, as the number was blocked. Expedia further advised that, as they were unable to reach Ms. Zlomke by phone, they instead attempted to reach Ms. Zlomke via email, also in April. In their email, Expedia requested that Ms. Zlomke provide them with the details of the flight she wanted to book, or else a best callback number with the preferred time so they could further assist her. As they did not receive a reply, Expedia sent a number of follow-up emails to Ms. Zlomke. Expedia has informed us that they have not yet heard back from Ms. Zlomke via email. If Ms. Zlomke wishes to discuss potential travel options with Expedia, we would encourage her to contact Expedia directly for assistance. She can reach Expedia and the AARP Travel Center directly over the phone by calling 1-800-675-4318. Alternatively, if preferable, she may visit their website online at https://www.expedia-aarp.com/. We hope this information is helpful. We apologize for the inconvenience Ms. Zlomke has experienced. Member Relations AARP Services, Inc.

5/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

I had insurance with this company 2 years and I renewed my insurance with them for April l. They added a person on my account and is charging me more. We have different last names and I'm just waiting for an apartment and I'll be out. Resolution Sought To take this gentleman off my insurance. Do the have a right to do that.

Company Response

5/1/2024

Thank you for contacting AARP through the Business Consumer Alliance comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I tried reaching out to the member via phone. A message was left on 4/26/2024.

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