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Aavix complaints

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1620 Fremont Court
Ontario, CA 91761 | Get Directions

(866) 717-5588

https://aavix.com/

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Total Amount in Dispute:
$282.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aavix closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aavix

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6/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $282.00 Amount Settled: $0.00

Customer Complaint

6/1/2022

We bought my father in law a snowblower from Home Depot in Dec. 2020. He passed away Jan. 2021. We cleaned out his house and sold it Dec. 2021 and brought the blower to our house. We were away for the winter and got back this spring (2022) and tried to use the blower. It wouldn't start. My husband is very good with mechanics but couldn't get this to work. I've tried calling (the company won't call back) and emailing, (many times) it says try to submit later. Resolution Sought We would just like to have it fixed or return it, it has a 2 year warranty.

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