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Abacus Corporation complaints

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610 Gusryan Street
Baltimore, MD 21224 | Get Directions

(410) 633-1900

https://www.abacuscorporation....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Abacus Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Abacus Corporation

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8/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/24/2022

I've been working for this company for 9 yrs and I never had a problem with receiving my W-2 now that I'm not working for them it's hard to get my W-2 or even a copy. Abacus says I can get a copy after February 21 2022 . I call to retrieve a copy they put me on hold and never came to the phone I've been holding for 48 minutes and now the won't answer my calls. Can someone help me get my W-2 form so I can file my taxes Resolution Sought Contact Abacus Corp and tell them to release my w2 forms

Company Response

7/25/2022

Our records indicate that this has been resolved, the W2 had been reprinted and was picked up. I will have another reprinted. If they need it, have them to come to the Baltimore office and ask for Mike Brady or Angie Mech.

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