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Abba's Integrity Lock & Safe complaints

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Parking lot, 1839 Molalla Avenue #7
Oregon City, OR 97045 | Get Directions

(503) 657-5625

https://www.abbasintegritylock...

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Abba's Integrity Lock & Safe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Abba's Integrity Lock & Safe

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10/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

9/30/2022

I paid for a service up front a month ago to have a key program to my car he didn't have the technology or the confidence to do it and didn't want to refund my money and complained about a restocking fee when it wasn't my fault and he kept $40 when he should have refunded me $190 Gil the owner owes me 40 more dollars for the fact that he could not complete the job and it's not not my fault and he needs to have some morals ethics and integrity and do the right thing and give me back the money he stole from me. when you pay for a service and it's supposed to be completed and done and timely manner and they're not able to do that service they are to give a full refund not keep money for a restocking fee when it was not the customer's fault that they could not perform the service that they said they could do so I would kindly and respectfully think the right thing is that he should pay me the $40 and he should apologize for not having the integrity to do that in the first place making me have to resort to turning him into the better Business bureau which I have no recourse because she's not being an honorable person so please help me resolve this because I live on a limited budget and at 40 dollars was mine and he had no right to keep it.. and then he told me I needed to take it to the dealership and get a program at my expense when he was paid to do a job that he couldn't complete because he did not know what he was doing or have the technology to do . Resolution Sought Apologize give full refund. Remaining balance is $40.00

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