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Abbeville Auto Sales complaints

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1857 Southj Oates Street
Dothan, AL 36301 | Get Directions

(334) 671-0856

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Abbeville Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Abbeville Auto Sales

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4/29/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/4/2024

I went to the car lot to purchase a vehicle. all the cars we drove had major issues. there was a car for a little over $3k and said she wanted it off the lot and sold it for $2500. she told us issues with it that was not even the issue. then after 6 days the engine went into limp mode. we called her and explained the issue and was wanting a refund since the taxes have not been paid and title had not been applied for. now we did sign an as is paper but was not told of the issues. she was extremely rude and unprofessional. in the office she said some issues with it and her husband told us a different story as well. she is known to lie to save her own self. Resolution Sought I'd like the business to actually inspect the cars instead of lying about the issues and be knowledgeable. all the cars ac did not work and a lot of people complain about the vehicles not working after a short period of time.

Company Response

4/17/2024

Company states: The customer only had $2500 to purchase a car. All of our cars are sold As Is and the customer signed the As Is Buyers Guide. We have been in business 22 years with no issues. There is no way to predetermine an issue with an electric sensor. We had 38 cars hit by hail which is out of our control. After the customer threatened legal action, the customer never called me back to pay her taxes. or title fee. I haven't processed the title because she hasn't paid for it.

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