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ABC Auto Sales & Services, LLC complaints

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2227 North DuPont Highway
New Castle , DE 19720 | Get Directions

(302) 510-6737

http://www.abcautosales.org

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ABC Auto Sales & Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ABC Auto Sales & Services, LLC

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6/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

5/14/2021

Purchased a vehicle in which the owner stated car was in good shape!. Did not have the vehicle in our possession for a full 30 days when transmission had to be replaced, big leak in radiator, wheel fell completely off front passenger side while Granddaughter driving!! The rod that holds the wheel together broke completely off!!! having to spend more money to get repaired then what we paid for the car when we were told by the owner the car was in good shape with no issues. I feel we were taken advantage off and was sold a car that was very dangerous to be on the road!!! My Family could have been in killed!! Resolution Sought I would like some help in seeing that all monies for Major repair that my Family had to pay be refunded and this car be replace with a safer vehicle due to the danger of driving this vehicle or all MONIES BE FUNDED!!!

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