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ABC MotorCredit Bedford complaints

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424 Broadway Avenue
Bedford, OH 44146 | Get Directions

(440) 232-0001

https://www.abcmotorcredit.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ABC MotorCredit Bedford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ABC MotorCredit Bedford

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7/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/3/2021

Last April, I bought a Chevy Equinox 2011. A few weeks after I got the car, had to take it back it needed a converter and some other things the car stopped in December and the warranty would not cover the repairs got it fixed so I recently took the car in because it stopped working and it needed timing change The company told me it wasn't covered under the warranty because I didn't have what they called timely oil change records I did have oil change I didn't some professional and then they wouldn't take a letter from my son saying that oil changes because he did so they didn't cover the timing chains I had to pay $2068 to get the timing chains fixed I got the car back 3 weeks later the car went out again now they say I need an engine and it's ñot covered nothing is covered yet I'm still paying a car note every 2 weeks and i have no car. Dawn is very nasty when you call if you get a response. Resolution Sought Í would like my car fixed. I have paid My car note on time for over a year and i would like the same respect. I don't want a condescending reply just want my car fixed.

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