Complaints for ABI Fine Art in Torrance, CA

3171 Kashiwa Street
Torrance, CA 90505 | Get Directions

(310) 602-5184

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to send payments in a timely manner as compensation for consignment art sold by the company. Some customers report waiting as long as several months for payment. Complainants also allege difficulty contacting the company to inquire on the status of their consignment sale or their payoff check. ~~The company responds to complaints by explaining delays issuing payments or referring customers to the terms of their original agreement.

Complaint Closing Statistics

0 complaints against ABI Fine Art closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ABI Fine Art complaints