Complaints for ABK-Soft Ltd. in Woodland Hills, CA

5850 Canoga Avenue
Woodland Hills, CA 91367 | Get Directions

http://www.abk-soft.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege inoperable or defective merchandise and that the company fails to honor their 30 day money back guarantee. Customers complain that specific features do not function properly, the software does not perform as advertised, or, is not compatible with their systems. Complainants allege when they contact the company within the 30 day period, the company instead offers to provide tech support. Customers complain that the quality of tech support and customer service is poor, with little or no problem solving abilities.

The company responds to most complaints by offering to provide tech support, patches or other remedies to correct problems. In some cases the company claims the software was not installed correctly. Refunds are not provided. The company generally failed to address allegations concerning their money back guarantee.

Complaint Closing Statistics

0 complaints against ABK-Soft Ltd. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ABK-Soft Ltd. complaints