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Absolute Construction complaints

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226 Garvon Street
Garland, TX 75040 | Get Directions

(972) 596-0159

http://www.absoluteroofingcomp...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Absolute Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Absolute Construction

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12/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/14/2022

Do not want to do business with them feels very uncomfortable dealing with them no trust, kind for forced. Resolution Sought Cancel me contract.

Company Response

11/30/2022

Mr. Ahmed my name is Jose Loza and I am one of the Senior Market Directors of the company. I would love to have a few minutes of you time to go over your project. I want to understand and make sure I answer any questions you have. I do seee a signed contract in your file, which was signed in May. My phone number is 214 924-4119, I am looking forward to speaking with you.

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