Find a reputable business?

Complaints and Resolutions

Absolute Security complaints

Read Complaints File Complaint View Full Report

5260 Edgewater Drive
Allendale, MI 49401 | Get Directions

(616) 245-4500

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$160.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Absolute Security closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Absolute Security

Sort by

6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I moved into a new apartment located at Canvas Townhomes in Allendale, MI located at 10295 48th Ave. The property instructed me to park my US DOT work truck on the property while issues with Absolute Security parking fees were being resolved. They tried to charge me a late fee due to the automated system requiring the payment at an earlier date, but I was subleasing, so the late fee would not apply. The property stated to me that they contacted Absolute Security regarding the matter and to not issue a fine to the vehicle. Absolute Security then proceeded to issue a boot wheel lock device to my truck. I contacted the property who told me to contact Absolute Security. Absolute Security proceeded to state the policy of the property and that my case was irrelevant, when I was instructed otherwise by the property. I have contacted Ottawa County regarding the matter who told me they were unable to assist. I would like to issue a major complaint regarding the professionalism of Canvas Townhomes, my apartment, along with Absolute Security. I would like to receive immediate resolve to this matter, as this work truck is how I get to and from my place of work. I need the truck. Resolution Sought I would like for Absolute Security to remove the boot at no cost to me and compensate for any lost time during my workday.

4/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

3/14/2025

I live in Trio apartments and absolute security is the company that ensures the cars parked in the parking lot are supposed to be parked there by looking at parking passes. My friend was parked there until midnight with a parking pass on the dash of her car. Absolute booted her. We tried to dispute the boot cost but Absolute said we had to pay before they could remove the boot. We paid for the boot and then have been trying to dispute it. Absolute states the pass must be hung on the mirror of the car to be valid, but according to the lease of trio townhomes it states it must be in the car but does not state where. Additionally, the pass does not fit on my friends mirror, so we would not have been able to put it there anyways. Absolute has not been cooperative throughout this entire process and has not provided their policies or the pictures they took of the pass when asked. Resolution Sought Refund for the boot of the 60 dollar cost

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile