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Absolutely Automotive Inc. complaints

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490 Main Street
New Platz, NY 12561 | Get Directions

(845) 255-3729

http://www.absolutelyautomotiv...

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Total Amount in Dispute:
$192.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Absolutely Automotive Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Absolutely Automotive Inc.

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3/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $192.41 Amount Settled: $0.00

Customer Complaint

3/4/2024

I took my car to be fixed at Absolute automotive for a cooling sensor problem. I was charged $127.28 to fix this problem that was diagnosed by the mechanic there. The problem was never fixed and kept occurring I went back and was charged again For the same service and the problem still was not fixed. I asked for a refund to bring my car elsewhere and was told there was nothing they can do even though the mechanic wrongfully, diagnosed my vehicle and left it unfixed. I paid for the services twice and I still have the same unfixed issue Resolution Sought To refund my money so I can pay to have it done correctly

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