Complaints for Abtronic in Paramount, CA - 13200559

6319 East Alondra Blvd
Paramount, CA 90723 | Get Directions

(562) 272-1416

http://www./smartinventions.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation and dissatisfaction with the quality of the product. Specifically, complaints allege units are defective, caused damage to skin, and failed to function as advertised. Other customers allege, merchandise arrives damaged, parts are missing, additional items are delivered and charged for without authorization, and promised refunds are not received. Some allege experiencing difficulty canceling orders, refunds are not issued for returned products, and poor customer service. Most complainants requested refunds.

The company responds to some complaints by issuing refunds minus shipping and handling, shipping products, and canceling orders. In some cases, refunds were denied because the product was not returned within 30 days of delivery. Some complaints remain unresolved, meaning customers are not satisfied with the company's response or the company failed to adequately address the allegations.

Complaint Closing Statistics

0 complaints against Abtronic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Abtronic complaints