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AC Auto Pay complaints

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1147 North Broadway
Denver, CO 80203 | Get Directions

(720) 961-4070

http://www.autopay.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against AC Auto Pay closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against AC Auto Pay

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12/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/23/2021

Started a refinance in Oct and every time contracts are sent over an signed they come up with another excuse of what is needed. The company customer service skills are horrible. Agent made a mistake then had the nerves to tell me she human after I have signed contract. This company response time is horrible. Once you let them know you are not stupid they have a lack of response from the coach on down to the rep. They have tried everyday in the book to try to keep my loan from going through..now the book value of my car changed and I need to pay a down payment after I have docu signed 2 contracts. How is this not know before a contract is signed? Resolution Sought Get my contract done correctly in a timely manner. Hire and train people who take their job seriously. Revamp your agents customers service skills they are horrible from the coach down to the agent. The response time is horrible

11/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/4/2021

I have applied to refinance an auto loan with autopay. I have sent my driver's license, registration, insurance and paystubs to this service. The original quote was inc in interest rate, and then inc in interest rate again, and then a potential down payment request. I was told my LTV was too high. I just want to make sure my confidential info is not misused. Because of the constant changes in quotes, it makes me feel uncomfortable with this services intentions. If they are a scam, I want someone to know. I canceled my loan application with autopay at this time Resolution Sought Not use my confidential info for anything other than intended use to refinance an auto loan that they could not complete at the quoted interest rate

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