Complaints for Academia Latino Americana in Pico Rivera, CA

7927 Telegraph Road
Pico Rivera, CA 90660-4821 | Get Directions

(562) 776-0777

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sends out instructional tapes and language courses to consumers who only called to inquire about the materials. Some customers complain that after receiving the unordered materials they receive dunning communications requesting over $2000. Many also complain they are charged exorbitant shipping and handling fees when they attempt to return the unwanted shipments. Some complainants allege they responded to a radio ad for free English language tapes but are asked for their credit or debit card for shipping and handling. These complainants report their cards were charged $199 for shipping one way. Return shipping fees were also $199. Consumers further report they are repeatedly called and threatened with collections if they do not want to pay. ~~The company responds to some complaints by advising the complainants that their accounts had been closed with a zero balance and they would not be contacted again. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Others are unanswered.~

Complaint Closing Statistics

0 complaints against Academia Latino Americana closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Academia Latino Americana complaints