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Acadian Redi-Mix complaints

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7720 Johnston Street
Maurice , LA 70555 | Get Directions

(337) 706-7892

http://www.acadianredimix.com

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Acadian Redi-Mix closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Acadian Redi-Mix

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2/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

1/24/2023

I had cracked separating concrete driveway removed for cracking that was a hazard. It was replaced in July 2022. I noticed it never dried in even color after a month it began separating and cracking all over. Where they laid the joints it separated and chipped some areas it turn to powder. We called the guy that did the labor he said he never see this happen and said contract the concrete company, the guy that came out after several attempts said he never saw this before and reported to the owner who did not come out nor give us a call told the guy he sent out to tell us there was nothing wrong with concrete. There is obviously something wrong. So I am having to take further action causing me added expenses Resolution Sought For them to remove and replace. Make a wrong right

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