Complaints for Accelerated Licensing Systems, Inc. in Cerritos, CA

17785 Center Court Drive, #730
Cerritos, CA 90703 | Get Directions

(800) 700-1140

http://www.alspublisher.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege after failing the board exam many times the company fails refund monies per guarantee. Many complainants allege the items ordered were never delivered, wrong items were received, customers only received partial orders, or the materials were outdated. Some complainants allege the flyers received were misleading and looked as though they were from the Contractor’s State License Board, which in fact they were not. A few complainants allege books were returned however, refunds were not received.

The company responded to all complaints by stating they are just a publisher and only sell books and manuals to schools. They stated the customers must obtain refunds from the school or their credit card companies. No explanation was provided about their guarantee.

Complaint Closing Statistics

0 complaints against Accelerated Licensing Systems, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Accelerated Licensing Systems, Inc. complaints