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Access Asset Management, Inc. complaints

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119 West Sulphur Street
Lake Elsinore, CA 92530 | Get Directions

(951) 230-3390

http://www.accessasset.com

Monday to Friday - 9:00AM to 6:00PM
Saturday - 10:00AM to 4:00PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Access Asset Management, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Access Asset Management, Inc.

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10/3/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/17/2021

I am a renter and my property management company refuses to address my dishwasher not working. I first put in a repair many months ago they send someone and he repaired some parts. The same issue is happening: they refuse to call back or email back I have left many voicemails I even went to the office last Friday and no call back. We play our rent on time and have never been late. I need to have a working dishwasher. There reviews on Yelp all have the same issue as I do. They can't continue to deny their obligation. Maybe they are prejudice or maybe they are treating us this way because of our professions! Resolution Sought I need my home to have a working dishwasher make them reply or respond

Company Response

9/20/2021

We are aware of the issue, however the property owner has not given us authorization to make the repair. Ms. Greenwood has been told the same. We do not own the home Ms. Greenwood resides in and we have limited authorization (less than the amount required to make the repair) so we cannot make the repair until we receive authorization from the homeowner. The homeowner is in China currently and we've been unable to reach them for approval.

Customer Rebuttal

9/20/2021

Nobody has contacted me to provide me this information. I went to the office on 9/10 because nobody calls back or answers. On that day the gentleman told me they were waiting on the home owner and he even said yeah a month is a long time. I understand the home owner is in China but there should be a time limit they have to respond. I told the gentleman when I went to the office that all I’m asking is someone to communicate to us what is going on that was going on 2 weeks ago I still have no call or email text nothing. The home owner never replies to anything they shouldn’t have over a month now to reply. This issue was brought to asset when my lease was up for renewal in August on the 1st. Prior to singing a lease it should be disclosed the owner is out of the country. A dishwasher is a important part of a home there is only 3 appliances they provide us with. We pay our rent on time every month and have never been late. We work hard and shouldn’t have to beg for a reply a answer imagine if I never went to the office I still would have no clue. What I’m asking for is not reasonable this is not fair for me to have to beg or go to you guys! All the reviews on Yelp are the same!

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