Access Counseling Inc complaints

We have reviewed the case submitted by customer regarding fees associated with her consumer bankruptcy personal financial management instructional course as required by U.S. federal law and the United States Depart of Justice's Executive Office for U.S. Trustees (EOUST) final rule. We understand the seriousness of Ms. Halstead's claims and wish to address each point comprehensively. First and foremost, it is important to clarify that the accusation of "scamming vulnerable people" is a serious allegation that implies criminal behavior. Therefore, in our strong opinion such claims fall outside the jurisdiction of the Business Consumer Alliance and are more appropriately addressed by law enforcement agencies. Scamming, as defined by law, involves intentional deception for personal gain or to damage another individual, which is a criminal matter. Additionally, the claim of "scamming vulnerable people" appears to be baseless, or frivolous and without supporting evidence. A baseless, or frivolous claim is one made without any substantive proof or detailed explanation. In this case, there is no evidence provided to substantiate the claim of intentional deceit or misconduct by our organization. Terms such as "scamming," "vulnerable," and "hurting financially" can be interpreted as derogatory, defamatory, and libelous, especially when unsubstantiated. Defamation involves making false statements about a person or organization that can harm their reputation. Given these considerations, we must inform you and the consumer that Access Counseling reserves the right to pursue legal action to protect itself from defamatory statements. Lastly, it is essential to note that this issue was resolved prior to its submission to BCA through a mutual settlement agreement that was satisfactory to both parties. Therefore, there was never any need for this claim since the consumer client received their desired resolution prior to the submission of this case. Thank you for your attention to this matter. Sincerely, Compliance Department Access Counseling, Inc.

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We sincerely apologize for the experience you had with our services. At Access Counseling, we strive to ensure that all our customers have a positive experience, and we regret that we fell short of your expectations. Our records show that your issue had been addressed and resolved before you filed your case with the Business Consumer Alliance (BCA). We are surprised by the filing of this case with the BCA, as we had already resolved the matter to your satisfaction. In fact, we believe that the desired resolution was provided in a timely manner, making involvement with the BCA unnecessary. Given that the issue was resolved prior to the complaint's filing, we respectfully request that the case be closed and removed from the BCA's records. We understand that the BCA's case acceptance process is designed to address unresolved matters. Once again, we apologize for any inconvenience caused and appreciate your understanding. Please feel free to contact us directly if you have any additional concerns or require further assistance.

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Once again, we sincerely apologize for the distress and confusion caused by the charges on your account. We understand how concerning this situation must have been for you, and we deeply regret any inconvenience it caused. We also understand your frustration regarding the timing of your refund. We want to clarify that as soon as we received your request for a refund, we processed it immediately. There was no delay or hesitation on our part. Unfortunately, the time it takes for the refunded funds to appear in your account depends on your financial institution's policies, which is beyond our control. We are truly sorry for any inconvenience this delay may have caused and appreciate your patience in this matter. Regarding the charges appearing as unauthorized, our records indicate that these charges were authorized based on the services requested. However, we do not question the validity of your experience and are deeply sorry for any distress this has caused. To provide further clarity, our merchant account and gateway systems are designed to protect your financial information. We do not store full credit or debit card details; only the last four digits are kept for id.

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