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Access Elevator complaints

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1995 East Norse Avenue Suite A
Cudahy, WI 53110-2856 | Get Directions

(414) 727-2524

http://www.allaboutaccess.com

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Access Elevator closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Access Elevator

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11/6/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

10/18/2022

Purchased a used outdoor wheelchair lift 2 months ago. Mice chewed the wiring to the point it no longer works. I hired an exterminator so no more Mice problem. Lift company refuses to come fix it. Resolution Sought Come and fix it. Get it working again.

Company Response

10/26/2022

Company states; Per your letter the complainant states their equipment is not working and in need of repair. The issue causing the need for the repair was a billable repair not covered under any warranty. We have serviced this equipment for repair and the equipment is presenting working as of 10/12/22, which, was our last service repair visit. We are not aware of any current operational problems with the equipment. The balance due for the repair done is still unpaid by the complainant. We would service for any further repairs that arise provider there is no outstanding amount due. Our service repairs are due upon receipt and we typically receive a check at time of service or a credit card payment called in to our office on the day of service once completed. Presently, no payment for the $430.00 regarding our repair completed has been received to date. Sincerely, Project Manager

Customer Rebuttal

11/1/2022

In Sept. a tech showed me pics of inside the unit. They told me mice chewed thru the wires and built a mouse mansion. Called you several times letting you know an exterminator came out and did what they needed to prevent any mice problem. No one called back to set up a repair date. My niece called and was told no date for tech to come out because you don't know how to fix the mice infestation. My nephew came over and opened up the unit to see if electrician was needed or if he could fix it. No chewed wires, no mouse mansion, the inside looked nothing like the pics the tech showed me. All my nephew did was reset the GFI and lift started working. Now you send a bill stating you replaced a conductor that was "stuck" on Oct. 12 when it still wasnt working Oct. 18. If wires were chewed thru and a mouse mansion how come your invoice doesnt reflect fixing any wiring or cleaning of the mansion? Send me copies of the pics the service tech showed me and we will compare what it actually looked like Oct. 18 when it still wasnt working. If payment due same day why didnt anyone call or knock on the door when they arrived or completed the job to get payment?

Company Final Response

11/3/2022

Our tech was initially dispatched on 09/13 and took pictures of the mouse issue inside the lift. We were unable to service the equipment for that reason. An exterminator was likely hired by the complainant before our next visit on 10/12 to the residence since we were unable to work on the lift previously due to that issue, and the issue was not present on our 10/12 visit. We repaired the problem on our 10/12 visit, and the lift was operational as of 10/12. We have no record of the equipment not working after that time. We are willing to credit the 09/13 site visit of $165.00 and only charge for the 10/12 site visit of $265.00. We feel this is a reasonable compromise to resolve this matter and move forward. If the complainant agrees then they should send payment. This offer of compromise is good until 11/15/22. If the payment of $265.00 is not received into our office by that date, then the full $430.00 will be due and we will have to pursue it with resources available to us to do so. Thank you.

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