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Acclivity West, LLC complaints

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300 Spectrum Center Drive, Suite 400
Irvine, CA 92618 | Get Directions

(949) 754-4064

http://www.acclivitywest.com

Monday - Friday 8:00am - 6:00pm

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Total Amount in Dispute:
$21,080.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Acclivity West, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Acclivity West, LLC

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2/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $21,080.00 Amount Settled: $0.00

Customer Complaint

1/10/2024

Shelley Hill refuses to reply to numerous emails. It has been 2 months and still no reply. We requested our money according to guidelines and received an email in October promising a reply in November 2023. to date Shelly has not responded and no money received. We now find out Acclivity West has filed chapter 11. It is now understood why Shelly has not responded. Resolution Sought We would like to receive our $21,080.00 as shown on our quarterly statements.

8/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/4/2023

Acclivity was negligent and breached their fiduciary duty, and made intentional misrepresentations in connection with a life settlement investment. I made investments in life insurance policies through my 401(k) retirement account The investment involved life settlement transactions, in which Acclivity West acquired life settlements and then sold fractional interests in those settlements to targeted investors, instead of holding those assets separate and using them to fund the investors' premiums. They used premiums from the sale of one policy provided by one group of investors to pay the premiums on other policies that were experiencing shortfalls on premiums in Ponzi fashion. They failed to make the premium payments from investors and compromised the investment by creating a default on the investment. Principals of Acclivity have all disappeared and are not forthright with any information. Thousands upon thousands was invested. They received their commissions and left investors high and dry. Resolution Sought Suspend their ability to do business anywhere in the nation for their negligence, fraudulent actions and intentional Ponzi scheme.

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