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Accord Appliance Repair complaints

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41636 Enterprise Circle North Suite B
Temecula, CA 92590 | Get Directions

(951) 325-4477

http://www.accordappliance.com

Monday - Friday 8:00am - 6:00pm
Saturday 8:00am - 3:00pm
Closed Sundays

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Accord Appliance Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Accord Appliance Repair

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11/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

This company was recommended by our appliance warranty program through Lowes. They came out to fix our dishwasher, the repair man couldn't fix it. It need a part. We never heard back from this company. When we called them they said the dishwasher worked fine and they closed the file. They said there is nothing they can do. Resolution Sought Come back out and fix the dishwasher.

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