Find a reputable business?

Complaints and Resolutions

Accounts R Us LLC complaints

Read Complaints File Complaint View Full Report

123 Ellis Road Suite C
Fayettevile, GA 30214 | Get Directions

(404) 850-5920

http://www.accountsrusllc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Accounts R Us LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Accounts R Us LLC

Sort by

9/2/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/22/2021

Hired and trusted this company to do my taxes in 2019 and 2020. Tax preparer made several mistakes accounting to the IRS and when trying to resolve the matter with Accounts R Us LLC nothing was done. I have never been audited by the IRS until I starting letting this company do my taxes. My refunds are being held up do to this unfair service that Accounts R Us LLC, has provided. Resolution Sought I would like for this company to assist my needs appropriately and stop ignoring my calls, emails and text. This would have never happened had this company understood the tax laws carefully when preparing taxes.

Company Response

8/23/2021

Company states; I am the owner of Accounts R Us, LLC. I am not responsible for the customer's complaint. Many people are audited by the IRS as I have been myself in the past, that is a random act on the part of the government. When it comes to ignoring the customer this is not true the company is closed until November 1, 2021. I have expressed to the client that I have been in the hospital and that was just out of respect. This letter she is speaking of is something she needs to respond to the IRS about not myself. I did state I would assist her but I got sick. This was being done as a courtesy as it is not my company job to respond to the IRS for these letters. The client has to prove all the information she has given me to file her return. If there were any errors made the client set with me while I prepared and thoroughly went over her return these errors should have been addressed then. If anyone has any other questions or concerns please feel free to reach back out. Thank you, Karla - Owner Accounts R Us, LLC

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile