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Accurate Engines complaints

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2840 Dormax Street SW
Grandville, MI 49418-1121 | Get Directions

(616) 531-2050

https://accurateengines.com/

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Accurate Engines closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Accurate Engines

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5/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/28/2022

Back in December I paid accurate engines 3 thousand dollars down on a motor. I've gotten nothing but run around after run around on my car. I am currently still paying five hundred dollars a month on this vehicle as it is not paid off. Accurate engines hasn't even started my vehicle. Accurate engines was supposed to go get my car from the dealership back in January. As of march my car was still sitting at the dealership. I had to personally drive over there and demand my car be pulled of the dealership lot. Resolution Sought At this point I would like the business to refund my money in full and pay me 3 times the amount I down paid for this. I had to go out and buy another vehicle so that I could get my children to dr appointments and such and myself to and from work. Now I have to try to find another company to do the work on my car which is going to be even longer before I get my car back. My car is sitting in this lot with doors unlocked as anyone can just open the doors and help themselves to anything they would

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