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ACE Auto Salvage complaints

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1335 Castleton Avenue
Staten Island, NY 10310-1704 | Get Directions

(718) 273-4100

http://aceautosalvage.com/

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Total Amount in Dispute:
$2,400.00

Total Amount Settled:
$2,400.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against ACE Auto Salvage closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ACE Auto Salvage

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7/24/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,400.00 Amount Settled: $2,400.00

Customer Complaint

6/16/2022

We ordered an engine received wrong one. They played games to pick up engine after 2 weeks they finally picked up engine. We asked for the refund they said takes 3 days turned into 3 weeks. Then was told check was there and ready. We went to pick up check. They changed story to store credit after making us go there. Resolution Sought We would like a refund. Plus loss of customer service we lost when they send wrong engine.

Company Response

7/12/2022

April 21st 2022: Staten Island Auto Repair orders engine and is told we have to special order it will be a few days before they receive. April 26th 2022: Engine delivered to Staten Island Auto Repair. May 12th 2022: Staten Island Auto Repair calls and says they lost job/engine is wrong. Our sales person proceeds to ask questions because we took their VIN# to ensure we gave correct part. Staten Island Auto Repair secretary first said engine was srong, then it came out they lost job. We ask for Staten Island Auto Repair to bring it back to us considering they lost the job. A few phone calls went back and forth and result they did not bring back and we are told to pickup. May 23rd 2022. We pick up engine to be returned to vendor we purchased from. Contract/Warranty states no refund on specialty ordered parts. To be fair our salesperson offered customer 25% restock fee to cover our cost of supplying the merchandise that they no longer needed. They were not happy with that, so we offered a full credit on account to used towards future purchases. They are a regular customer so it seemed fair to say they would use it in a reasonable time frame. June 17th 2022: I Kevin Cioffi, spoke with owner from Staten Island Auto Repair, he expressed the issues he was having with his customer and his staff. After a few minutes on the phone I agreed to give him a full refund an look forward to future dealings with them. Copy of our warranty & refund check also sent to BCA for review.

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