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Ace Auto Sound Tint & Alarm complaints

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7519 Alondra Blvd
Paramount, CA 90723 | Get Directions

(560) 602-0780

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ace Auto Sound Tint & Alarm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ace Auto Sound Tint & Alarm

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3/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

3/7/2022

I had my windows tinted at this establishment and went back for the lifetime warranty due to window tint bubbling and was told that they could not warranty tint. Due to new owner ship yet its the same company name on the bill board. Sammy recommended me to remove all the tint and replace for a cost of $250 at this time. I have original receipt on hand. Resolution Sought I would like for the owner to up hold his invoice warranty and re tint the failed windows or pay for me to take it to another window tint shop and have it retinted. Note if they decide to retint my car my warranty should continue to be upheld as per original receipt. Because today i was told they are only giving 3yr warranties . AS PER SAMMY tint shop manager at register.

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