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ACE Cash Express complaints

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40 North Delaware Street
Indianapolis, IN 46204-3200 | Get Directions

(317) 638-0712

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Total Amount in Dispute:
$367.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ACE Cash Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ACE Cash Express

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9/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $367.00 Amount Settled: $0.00

Customer Complaint

8/9/2024

I'm trying to activate my permanent card and when I ask for my PIN number to be set they entered my email address wrong they spelled it wrong and this is going into the 6th day that they're holding my money and won't let me access it when all they simply have to do is reset my password or fix the email error that they made I'm not being able to access my money I'm a diabetic and I need my money to buy my medicine and they're doing nothing to help me Resolution Sought I I want my money now I trusted them with it and they're acting like criminals I should never have been denied access to my own paycheck

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