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Ace Cash Express complaints

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301 East 8th Avenue
Homestead, PA 15120 | Get Directions

(412) 476-8182

https://www.acecashexpress.com...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ace Cash Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ace Cash Express

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8/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/6/2022

April and May payments made through money gram did not reach my three credit card companies. When I informed cashier she indicated that she would be contacting manager and someone will phone me back. Then she took copies of receipts. Till this day my creditors were not paid. My money was not refunded and my credit score suffers. Resolution Sought I would like to be refunded so my creditors receive the payments I made. And a letter explain why my payment is 60 days late.

Company Response

7/25/2022

Company states; Populus Financial Group, Inc. d/b/a ACE Cash Express ("ACE") received a copy of the complaint filed with Business Consumer Alliance by Marlene Parker-Powell. We understand from the complaint that Ms. Parker-Powell has an issue regarding recent bill pay transactions. ACE takes consumer feedback seriously, and we appreciate the opportunity to respond to the complaint. Ms. Parker-Powell indicated in the complaint that she made bill payments in April 2022 and May 2022 to her credit cards. After reviewing the complaint, ACE was unable to identify any failed bill pay transactions. ACE is determined to help resolve Ms. Parker-Powell's issue, but we need more information regarding the transactions. Specifically, Ms. Parker-Powell should provide the transaction dates, the amount of each missed payment, and the name of the intended recipient for each transaction, so we may further investigate Ms. Parker-Powell's complaint. Please do not hesitate to contact us if you have any questions. Sincerely, Compliance Department Populus Financial Group, Inc.

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