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Ace Check Cashing complaints

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2850 West Crenshaw Blvd
Los Angeles, CA 90016 | Get Directions

(323) 731-2445

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ace Check Cashing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ace Check Cashing

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5/14/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/18/2025

This company is calling me as early as 7:30 am, harrassing me looking for someone who used me as a reference, I don't even know who this person is. I asked them to remove me from the contact, but they were extremely rude. I asked for the manager, I think her name was Amber, and she was very rude. Resolution Sought Stop calling me

Company Response

5/2/2025

Dear Ms. Marshall: Populus Financial Group, Inc. d/b/a Ace Cash Express ("ACE") received a copy of the complaint you filed with the Business Consumer Alliance Complaint Department. After investigating your complaint, ACE found that you are isted as a reference for an ACE customer. We spoke to center #4129 and advised them to not call your number anymore. ACE apologized for any inconvenience you may have experienced. You will not receive any more calls.

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