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ACE Flare Account by MetaBank complaints

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PO Box 2136
Austin, TX 78768 | Get Directions

(866) 753-6355

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Total Amount in Dispute:
$15,697.00

Total Amount Settled:
$251.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

16 complaints against ACE Flare Account by MetaBank closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
0	Unanswered

16 complaints against ACE Flare Account by MetaBank

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1/4/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $251.00 Amount Settled: $251.00

Customer Complaint

11/22/2025

purchased prepaid debt card thru netspend flare account as soon as vacation destination card was locked &cancelled a check would be in mail this company should be shut down unable to take people money for weeks still 11/22/25 still no fund senior on fix income this is unacceptable Resolution Sought .y cash

Company Response

12/23/2025

We have completed a full assessment of the feedback and addressed the concerns raised. On November 17, 2025, we sent a return of funds check to Ms. Sprinkle's address on file. After extensive research into the status of the check in question, we were able to verify that the check was received and cashed on 11/25/25. We do now consider this complaint as resolved and have updated the Ms. Sprinnkle with the latest findings of our thorough investigation. We sincerely appreciate your attention to this matter and value your ongoing cooperation.

6/19/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $42.00 Amount Settled: $0.00

Customer Complaint

5/22/2025

I bought a pre paid spendwell card so I could pay a bill come to find out you can't use it to pay a bill sipped to be no fees the took 5 dollars from for a monthly fee so I called talked to someone and they did absolutely nothing I asked for a manager and they wouldn't let me speak to one the card is literally of no use to me and I can't even transfer the money on it to one of my other cards it's very deceptive and something needs to be done Resolution Sought I want them to give my 42 dollars back so I can pay my bills with or put it on another card that actually works

Company Response

6/9/2025

We'd be happy to investigate your issue. Please send an email to [email protected] and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on BCA. Thank you!

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