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ACE Flare Account by MetaBank complaints

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PO Box 2136
Austin, TX 78768 | Get Directions

(866) 753-6355

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Total Amount in Dispute:
$39,532.00

Total Amount Settled:
$0.00

Complaint Experience

55%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

33 complaints against ACE Flare Account by MetaBank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
15	Agreed to make an adjustment
0	Refusing to make an adjustment
14	Refuse to adjust, relying on terms of agreement
4	Unanswered

33 complaints against ACE Flare Account by MetaBank

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11/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $182.00 Amount Settled: $0.00

Customer Complaint

10/22/2024

Well I have a problem with the amount of my SSI check with my overdraft protection and the time frame with witch I get my check it is supposed to be deposited by the 25th of each month not the 28th of the month Resolution Sought I wanted my accounts to be appraised correctly

11/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $79.48 Amount Settled: $0.00

Customer Complaint

10/8/2024

T-Mobile told me if I cancel my account on a certain date, I would not be charged going forward. I'd only be billed my previous charges. I called and cancelled, the following day I was charged 79.48, I called and was told this was a mistake, I called my bank Ace Flare Account and they issued a claim. I was then refunded the 79.48. three months later (today) I was charged a fee of 79.48 which was added onto the overdraft fee I already owed. I have no issue paying the amount I owe for the overdraft but I will not pay the 79.48 that I was previously credited due to T Mobile charging me when they said they wouldn't, not deleting my information as I asked when I told them to cancel my account and telling me initially I would be refunded then the following day saying otherwise. Resolution Sought Deduct the 79.48, bill me the 130 I owe on the over draft , email me the documents concerning their decision for me to take to small claims court.

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