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Ace Handyman Services complaints

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10000 NE 7th Avenue Suite 120
Vancouver, WA 98685 | Get Directions

(360) 859-0403

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Total Amount in Dispute:
$928.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ace Handyman Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ace Handyman Services

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9/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $927.50 Amount Settled: $0.00

Customer Complaint

7/26/2021

Ace Handyman services sent one craftsman and one apprentice to replace panels on Gazebo and patio and change part in dishwasher. The company charged us for 6.75 hours for apprentice and craftsman for which they completed the job in three hours. They charged us for time they were off property for lunch and picking up materials and completing quote assessment. The company stated we only get charged for hours of service while working. They incorrectly installed the new panels on Gazebo and there's a gap for which no shelter is provided. They have not corrected the problem, and they have a one year warranty on services provided. In addition, the owner has yet to contact us to resolve the unethical conduct of the craftsman and his apprentice, or to discuss any of the problems we've encountered. The gazebo has not been scheduled to be fixed and they were already paid for services. The company has not provided us with receipts either for materials purchased. The craftsman also left our job unfinished when he didn't haul the old materials for which we paid for this service and contacted us the next day at 5pm to state he couldn't come to pick it up until the next day. He reported that he was working on another project with another family. We stated that was unacceptable and he eventually came to pick up the materials which we already paid to have removed. The company also didn't post our review, which is misleading for consumers. How many other negative reviews haven't been posted? Resolution Sought My family would like the company to send another craftsman to fix the gazebo as it currently is not providing proper shelter as result of the job completed. My family would like the owner to address the unprofessional conduct of craftsman and provide his license number as well as the apprentice qualifications. We would like the treatment we received addressed and explained. We would like receipts for materials purchased. We would like a reinbursement for incorrect hours of service charged.

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